Responsible Gaming

Self-Exclusion & Responsible Gameplay

If you wish to self-exclude from using the Sweepop, please review the full instructions below.

We strongly encourage all users to enjoy gaming in a safe and responsible manner. The Sweepop offers a range of tools and features to help support healthy gaming habits and ensure that your experience remains fun, balanced, and under control.

What Does Safe Gameplay Look Like?

Safe gameplay means engaging with the Sweepop in a way that supports your well-being. This includes:

• Playing for entertainment, enjoyment, and fun
• Maintaining control over time spent playing and managing any Gold Coin purchases
• Playing as a recreational activity, not as an escape from real-life challenges
• Ensuring that gaming is balanced with work, family, and other responsibilities
• Avoiding gameplay under the influence of alcohol or drugs
• Stepping back when you feel overwhelmed or out of control
  

Recognizing Signs of Problematic Gaming Behavior

Gaming-related issues can sometimes escalate into behavior patterns that interfere with daily life. You may be experiencing a Computer Game Behavior Disorder if you notice:

• Difficulty limiting the amount of time spent playing
• Prioritizing games over other essential life activities
• A loss of interest in hobbies or responsibilities in favor of gaming
• Continued excessive gaming despite experiencing negative consequences
  

For a formal diagnosis, these patterns typically must be present for at least 12 months and result in significant disruption to personal, social, educational, or occupational life.

What to Do If You or Someone You Know May Be Struggling

If you believe you or someone close to you may be showing signs of gaming-related behavioral issues, consider the following steps:

• Speak with a qualified medical or mental health professional
• Research the condition to better understand the signs and treatments
• Visit the following resources for guidance:

• Smart Mobile Gamers Resources
• NPR – Gaming Disorder Recognized by WHO
• Smart Social Gamers Top Tips
• Gaming Addicts Anonymous
  

Setting Gold Coin Limits

To help manage your time and spending on the Sweepop, you can request a daily limit on your Gold Coin package purchases.

• To set a limit, please contact Customer Support or fill out the Contact Form on the Sweepop.
• Limits will be applied as soon as possible, though implementation may take a short processing period.
• If you notice that a requested limit has not been applied, please contact Customer Support immediately.
  

You may modify or remove a limit by contacting us again; however, any requested change will be subject to a minimum 24-hour period before it takes effect.

We’re committed to supporting responsible play and will process your requests promptly and with care.

Self-Exclusion Terms

What Is Self-Exclusion?

Self-Exclusion is a player-initiated request to restrict access to your account and the services offered on the Sweepop. Once activated, your account will be blocked to prevent access, and we will take all reasonable steps to ensure this restriction is applied correctly.

Please note that Self-Exclusion is not fail-safe and requires your full cooperation. You must not attempt to bypass Self-Exclusion by creating new accounts, using alternative emails, or concealing your identity in any way.

We also recommend unfollowing the Sweepop on all social media channels and refraining from participating in competitions or promotions during your exclusion period.

Types of Self-Exclusion

You can request one of the following options by contacting Customer Support or submitting a Self-Exclusion Request through our Contact Form. Please include your full name, email, and address for verification.

1. Take a Break

• Temporary account closure for 7, 14, or 30 days
• During this time, you will not be able to log in, receive login rewards, or use the services
• Your account will automatically reopen once the selected period ends, unless you contact us to request continued closure
  

2. Full Self-Exclusion

• A more extended block with a minimum duration of 6 months
• After 6 months, you may request account reactivation by contacting Customer Support
• A 7-day waiting period applies before reactivation, during which we may ask follow-up questions to confirm your request
• Reactivation is at our sole discretion
  

Processing and Confirmation

Self-Exclusion and Take a Break requests will be processed as soon as reasonably possible after your identity is verified. A confirmation email will be sent once your request is completed. If you do not receive confirmation within 7 days, please contact Customer Support immediately.

We recommend logging out and avoiding the Sweepop and its social media as soon as your request is submitted.

Can You Reverse a Self-Exclusion?

• Take a Break: Cannot be altered once active. Your account will automatically reopen when the period ends.
• Self-Exclusion: Cannot be reversed for the first 6 months. After that, you may request reactivation (subject to a 7-day waiting period and our review).
• Attempting to bypass Self-Exclusion or Take a Break by creating new accounts may result in a permanent ban. We are not responsible for purchases or activity made on any additional or circumvented accounts.
  

We will not reach out to reactivate your account—your exclusion will remain in effect until you contact us.

Additionally, we may independently suspend or exclude you from accessing the Sweepop if we believe it is in your best interest or necessary for user safety.

What Happens to My Virtual Currency?

Your virtual balance (Gold Coins or other currency) will remain linked to your account during the exclusion. If your account is reactivated, these will be restored to their previous amount.

No refunds will be issued for purchases made prior to or during a Self-Exclusion or Take a Break.

Data and Communication During Exclusion

Your account information will be retained in accordance with our Privacy Policy. We will make reasonable efforts not to send marketing communications during your exclusion period. However, if you receive promotional emails in error, contact Customer Support so we can address it.

You will not be able to access your account or view account history during the exclusion. If you need access to this information, please contact our team.

If you need help managing your gaming activity or want to discuss any of the options above, please reach out to Customer Support. We’re here to help.